Frequently Asked Questions

Login and Registration Issue

Why can’t I login?
There are several reasons why this could occur. First, ensure
your username and password are correct. If they are, contact the board
owner to make sure you haven’t been banned. It is also possible the
website owner has a configuration error on their end, and they would
need to fix it.

Why do I need to register at all?
You may not have to, it is up to the administrator of the board
as to whether you need to register in order to post messages. However;
registration will give you access to additional features not available
to guest users such as definable avatar images, private messaging,
emailing of fellow users, usergroup subscription, etc. It only takes a
few moments to register so it is recommended you do so.

Why do I get logged off automatically?
If you do not check the Log me in automatically box
when you login, the board will only keep you logged in for a preset
time. This prevents misuse of your account by anyone else. To stay
logged in, check the box during login. This is not recommended if you
access the board from a shared computer, e.g. library, internet cafe,
university computer lab, etc. If you do not see this checkbox, it means
the board administrator has disabled this feature.

How do I prevent my username appearing in the online user listings?
Within your User Control Panel, under “Board preferences”, you will find the option Hide your online status. Enable this option with Yes and you will only appear to the administrators, moderators and yourself. You will be counted as a hidden user.

I’ve lost my password!
Don’t panic! While your password cannot be retrieved, it can easily be reset. Visit the login page and click I’ve forgotten my password. Follow the instructions and you should be able to log in again shortly.

I registered but cannot login!
First, check your username and password. If they are correct,
then one of two things may have happened. If COPPA support is enabled
and you specified being under 13 years old during registration, you will
have to follow the instructions you received. Some boards will also
require new registrations to be activated, either by yourself or by an
administrator before you can logon; this information was present during
registration. If you were sent an e-mail, follow the instructions. If
you did not receive an e-mail, you may have provided an incorrect e-mail
address or the e-mail may have been picked up by a spam filer. If you
are sure the e-mail address you provided is correct, try contacting an
administrator.

I registered in the past but cannot login any more?!
Attempt to locate the e-mail sent to you when you first
registered, check your username and password and try again. It is
possible an administrator has deactivated or deleted your account for
some reason. Also, many boards periodically remove users who have not
posted for a long time to reduce the size of the database. If this has
happened, try registering again and being more involved in discussions.

What is COPPA?
COPPA, or the Child Online Privacy and Protection Act of 1998,
is a law in the United States requiring websites which can potentially
collect information from minors under the age of 13 to have written
parental consent or some other method of legal guardian acknowledgment,
allowing the collection of personally identifiable information from a
minor under the age of 13. If you are unsure if this applies to you as
someone trying to register or to the website you are trying to register
on, contact legal counsel for assistance. Please note that the phpBB
Group cannot provide legal advice and is not a point of contact for
legal concerns of any kind, except as outlined below.

Why can’t I register?
It is possible the website owner has banned your IP address or
disallowed the username you are attempting to register. The website
owner could have also disabled registration to prevent new visitors from
signing up. Contact a board administrator for assistance.

What does the “Delete all board cookies” do?
“Delete all board cookies” deletes the cookies created by phpBB
which keep you authenticated and logged into the board. It also
provides functions such as read tracking if they have been enabled by
the board owner. If you are having login or logout problems, deleting
board cookies may help.

User Preferences and settings

How do I change my settings?
If you are a registered user, all your settings are stored in
the board database. To alter them, visit your User Control Panel; a link
can usually be found at the top of board pages. This system will allow
you to change all your settings and preferences.

The times are not correct!
It is possible the time displayed is from a timezone different
from the one you are in. If this is the case, visit your User Control
Panel and change your timezone to match your particular area, e.g.
London, Paris, New York, Sydney, etc. Please note that changing the
timezone, like most settings, can only be done by registered users. If
you are not registered, this is a good time to do so.

I changed the timezone and the time is still wrong!
If you are sure you have set the timezone and Summer Time/DST
correctly and the time is still incorrect, then the time stored on the
server clock is incorrect. Please notify an administrator to correct the
problem.

My language is not in the list!
Either the administrator has not installed your language or
nobody has translated this board into your language. Try asking the
board administrator if they can install the language pack you need. If
the language pack does not exist, feel free to create a new translation.
More information can be found at the phpBB website (see link at the
bottom of board pages).

How do I show an image along with my username?
There are two images which may appear along with a username
when viewing posts. One of them may be an image associated with your
rank, generally in the form of stars, blocks or dots, indicating how
many posts you have made or your status on the board. Another, usually a
larger image, is known as an avatar and is generally unique or personal
to each user. It is up to the board administrator to enable avatars and
to choose the way in which avatars can be made available. If you are
unable to use avatars, contact a board administrator and ask them for
their reasons.

What is my rank and how do I change it?
Ranks, which appear below your username, indicate the number of
posts you have made or identify certain users, e.g. moderators and
administrators. In general, you cannot directly change the wording of
any board ranks as they are set by the board administrator. Please do
not abuse the board by posting unnecessarily just to increase your rank.
Most boards will not tolerate this and the moderator or administrator
will simply lower your post count.

When I click the e-mail link for a user it asks me to login?
Only registered users can send e-mail to other users via the
built-in e-mail form, and only if the administrator has enabled this
feature. This is to prevent malicious use of the e-mail system by
anonymous users.

Posting Issues

How do I post a topic in a forum?
To post a new topic in a forum, click the relevant button on
either the forum or topic screens. You may need to register before you
can post a message. A list of your permissions in each forum is
available at the bottom of the forum and topic screens. Example: You can
post new topics, You can vote in polls, etc.

How do I edit or delete a post?
Unless you are a board administrator or moderator, you can only
edit or delete your own posts. You can edit a post by clicking the edit
button for the relevant post, sometimes for only a limited time after
the post was made. If someone has already replied to the post, you will
find a small piece of text output below the post when you return to the
topic which lists the number of times you edited it along with the date
and time. This will only appear if someone has made a reply; it will not
appear if a moderator or administrator edited the post, though they may
leave a note as to why they’ve edited the post at their own discretion.
Please note that normal users cannot delete a post once someone has
replied.

How do I add a signature to my post?
To add a signature to a post you must first create one via your User Control Panel. Once created, you can check the Attach a signature
box on the posting form to add your signature. You can also add a
signature by default to all your posts by checking the appropriate radio
button in your profile. If you do so, you can still prevent a signature
being added to individual posts by un-checking the add signature box
within the posting form.

How do I create a poll?
When posting a new topic or editing the first post of a topic,
click the “Poll creation” tab below the main posting form; if you cannot
see this, you do not have appropriate permissions to create polls.
Enter a title and at least two options in the appropriate fields, making
sure each option is on a separate line in the textarea. You can also
set the number of options users may select during voting under “Options
per user”, a time limit in days for the poll (0 for infinite duration)
and lastly the option to allow users to amend their votes.

Why can’t I add more poll options?
The limit for poll options is set by the board administrator.
If you feel you need to add more options to your poll then the allowed
amount, contact the board administrator.

How do I edit or delete a poll?
As with posts, polls can only be edited by the original poster,
a moderator or an administrator. To edit a poll, click to edit the
first post in the topic; this always has the poll associated with it. If
no one has cast a vote, users can delete the poll or edit any poll
option. However, if members have already placed votes, only moderators
or administrators can edit or delete it. This prevents the poll’s
options from being changed mid-way through a poll.

Why can’t I access a forum?
Some forums may be limited to certain users or groups. To view,
read, post or perform another action you may need special permissions.
Contact a moderator or board administrator to grant you access

Why can’t I add attachments?
Attachment permissions are granted on a per forum, per group,
or per user basis. The board administrator may not have allowed
attachments to be added for the specific forum you are posting in, or
perhaps only certain groups can post attachments. Contact the board
administrator if you are unsure about why you are unable to add
attachments.

Why did I receive a warning?
Each board administrator has their own set of rules for their
site. If you have broken a rule, you may be issued a warning. Please
note that this is the board administrator’s decision, and the phpBB
Group has nothing to do with the warnings on the given site. Contact the
board administrator if you are unsure about why you were issued a
warning.

How can I report posts to a moderator?
If the board administrator has allowed it, you should see a
button for reporting posts next to the post you wish to report. Clicking
this will walk you through the steps necessary to report the post.

What is the “Save” button for in topic posting?
This allows you to save passages to be completed and submitted
at a later date. To reload a saved passage, visit the User Control
Panel.

Why does my post need to be approved?
The board administrator may have decided that posts in the
forum you are posting to require review before submission. It is also
possible that the administrator has placed you in a group of users whose
posts require review before submission. Please contact the board
administrator for further details.

How do I bump my topic?
By clicking the “Bump topic” link when you are viewing it, you
can “bump” the topic to the top of the forum on the first page. However,
if you do not see this, then topic bumping may be disabled or the time
allowance between bumps has not yet been reached. It is also possible to
bump the topic simply by replying to it, however, be sure to follow the
board rules when doing so.


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